Client Suite

Client Suite2022-06-09T12:57:19-04:00

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Employee FAQ & Tools

How do I change my allowances on my W-42019-07-29T16:36:32-04:00

You can complete a new W-4 form. You can find this form in the “Resources” tab at the top of the screen. Resources -> Forms Library. Here you can locate the W-4 form and have this completed and returned to your Payroll administrator to make the change

How do I change my direct deposit?2019-07-29T16:36:20-04:00

Complete the direct deposit change form. This is located under the “resources” tab at the top of the screen. Resources -> Forms Library -> Direct deposit change form. This form will need to be completed and returned to us with a copy of a voided check, or official bank documentation showing the routing and account number. You can also request a pay card by selecting that option on the form

I have lost my pay card that was issued to me2019-07-29T16:36:03-04:00

For any lost or stolen pay card please contact the Money Network directly. They will be your point of contact for issuing a new pay card or to answer any of your questions pertaining to the pay card. Contact #: 1-866-402-1237

How do I view Gross wages earned during a certain timeframe?2019-07-29T16:35:46-04:00

Go to the employees Pay profile and click View all Pay Summaries near the top of the page. Once you are on this screen you can view all of the employees pay stubs. Check mark each box for the timeframe you are needing information for. Once you have check marked the boxes click on the View Rollup Totals button. You will now be able to see totals for timeframe you have selected

What do I do when I can’t access the payroll portal?2019-07-29T16:34:37-04:00

If you are unable to access the portal, please call 330-764-3193 and ask for the IT Department They will be able to reset your password or assist you on logging in

Can I request time off through the payroll system?2019-07-29T16:34:28-04:00

This all depends on how your employer handles time off

Where can I see my PTO?2019-07-29T16:34:18-04:00

Click the “Myself” tab then click “Time Off” then “Time Off Balances”

How do I obtain my W2’s?2019-07-29T16:34:12-04:00

Click the “Myself” tab at the top of the page, then click “annual statement”. You will then see a link for your W-2

How do I view my paystubs in the payroll system?2019-07-29T16:33:35-04:00
  • Click the “Myself” tab at the top of the page, then click “Pay Statements”
  • Then you will click on the pay statement date you are looking for
What is “Light Duty?2019-07-30T12:40:26-04:00

Light or Restricted Duty refers to work that is altered to accommodate an injured worker’s post-accident condition

It does not have to be the pre-accident position, but it must be paid at the same rate

How do I submit a new claim?2019-07-30T12:40:26-04:00

A supervisor or manager must submit a new claim using our Workers Comp packet or online at www.des4youwc.com

Employees are not permitted to submit their own claims, but they may update them through the above link. (no password required)

If you are using the online portal to submit a new claim, please reach out to Michael Jordan and michael@des4you.com if you need a password

How can I view the status of a Workers Comp claim?2019-07-30T12:40:27-04:00

Contact Michael Jordan at michael@des4you.com

Are all workplace injuries covered by Workers Comp?2019-07-30T12:40:27-04:00

No. The State of Ohio has a very specific list of requirements for eligibility

Some incidents that are not commonly covered are:

  • Injuries resulting out of goofing off
  • Injuries resulting out of neglecting work
  • Injuries resulting out of non-work related activity
What if I don’t find out about a claim until after the 24 hour window?2019-07-30T12:40:27-04:00

Send everything over as soon as you receive it from the injured worker

Inform your injured worker that processing may be delayed or denied as a result of late submission

What is the time frame to submit a Workers Comp claim?2019-07-30T12:40:27-04:00

We require all workers’ compensation claims be submitted within 24 hours of incident

Admin FAQ & Tools

How to insert an employee into a pay data batch2019-07-29T16:37:44-04:00

When you are in your custom grid for payroll, please click “insert” then click “employees”.

At this point, you will search for the employee(s) you would like to add then click “insert”. This employee is now in your grid for payroll

How to Enter Mileage / reimbursements into pay data batch2019-07-29T16:37:31-04:00

Mileage will be entered as a negative in the system. You will need to calculate at what rate you pay out mileage, then enter it as a negative dollar amount

There will be a mileage column in your custom grid that your payroll rep has built for you. If you are not seeing this column, please reach out to your payroll rep to have it added

How to enter a change of status?2019-07-29T16:37:17-04:00
  • Please go to the “resources” tab
  • Next click “forms library” then “change of status”
  • Please fill out whatever is applicable for that individual employee then sign it and submit the form
Where can I view timecard exceptions?2019-07-29T16:37:07-04:00

Locate the people tab at the top of the screen. People -> timecard exceptions

Where can an employee’s pay rate be found?2019-07-29T16:36:55-04:00

Go to the Employee Profile Page – Regular Pay (far right of the page)

How do I terminate an employee?2019-07-29T16:30:48-04:00

Please go to the “resources” tab then go to “forms library” then click “termination” form

  • Please fill out the form and provide any documentation you may have on the employee
  • You will then sign it and click the submit button

*Please make sure to provide as much detail as possible on the termination. Such as any write ups or any info that is associated with the termination*

How do I change an employee’s address or marital status? What is needed in order to do this?2019-07-29T16:30:58-04:00

Address – Please have the office manager send a “change of status” and we will update your address in the system

Marital Status – Please submit your name change via the change of status form. Once we receive it this along with the marriage certificate or updated Identification, we will then update it in our system

How do create a new hire?2019-07-29T16:31:04-04:00

Please go to the “resources” tab at the top of the site, then go to “forms library”

Once you are there, please click on the “New Hire Notification” form

  • You will then fill out each area for the new employee you want to hire
  • Once you are done, sign it at the bottom and click “submit”
  • Your HR Account Manager will then send the employee his or her New Hire paper work via our online boarding system
How do I generate specific reports?2019-07-29T16:34:13-04:00
  • There are standards report that are already built that will house majority of the information you are looking for. As for specific reports, this will be done through custom reporting
  • Please reach out to Dominick Oddo (Dom@des4you.com) and he will schedule a time to train you on custom reporting
What if vacation and PTO time aren’t showing correctly?2019-07-29T16:31:11-04:00

Please reach out to our IT department and they will correct the issue

What do I do if I can’t access the portal?2019-07-29T16:31:19-04:00

Please reach out to our IT department at: IThelpdesk@des4you.com, and they will correct this issue

What do I do when I can’t see an employee in the timeclock?2019-07-29T16:31:24-04:00

Please reach out to your dedicated Human Resource Account Manager and they will correct the issue

Do I have to offer Light Duty?2019-07-30T12:40:03-04:00

Ultimately, yes

If you choose to not offer Light Duty, your facility will likely be paying the injured worker to sit at home

They’ll be paid either way and it’s more beneficial to create a temporary position for them

What is “Light Duty?2019-07-30T12:40:26-04:00

Light or Restricted Duty refers to work that is altered to accommodate an injured worker’s post-accident condition

It does not have to be the pre-accident position, but it must be paid at the same rate

How do I submit a new claim?2019-07-30T12:40:26-04:00

A supervisor or manager must submit a new claim using our Workers Comp packet or online at www.des4youwc.com

Employees are not permitted to submit their own claims, but they may update them through the above link. (no password required)

If you are using the online portal to submit a new claim, please reach out to Michael Jordan and michael@des4you.com if you need a password

Do you offer Safety Training?2019-07-30T12:39:55-04:00

Yes! We offer basic safety training as well as First Aid / First Responder training Please contact Michael Jordan at michael@des4you.com to schedule or for more information

How can I view the status of a Workers Comp claim?2019-07-30T12:40:27-04:00

Contact Michael Jordan at michael@des4you.com

Are all workplace injuries covered by Workers Comp?2019-07-30T12:40:27-04:00

No. The State of Ohio has a very specific list of requirements for eligibility

Some incidents that are not commonly covered are:

  • Injuries resulting out of goofing off
  • Injuries resulting out of neglecting work
  • Injuries resulting out of non-work related activity
What if I don’t find out about a claim until after the 24 hour window?2019-07-30T12:40:27-04:00

Send everything over as soon as you receive it from the injured worker

Inform your injured worker that processing may be delayed or denied as a result of late submission

What is the time frame to submit a Workers Comp claim?2019-07-30T12:40:27-04:00

We require all workers’ compensation claims be submitted within 24 hours of incident

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